Refund and Return Policy
Returns Policy
- If your product is damaged, defective, incorrect or incomplete at the time of delivery, please call our customer care number +8801980-050464 or mail me at tcomarce@gmail.com by mentioning your order number within 7 days of the delivery date.
- We do not accept a change of mind. You have to ensure that you have received a damaged, defective or a incorrect product from us.
Valid reasons to return an item
- Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
- Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn
- The product must include the original tags, user manual, warranty cards, freebies and accessories
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers boxNOTE:If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Refund Policy
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. Once we have received your product (4-5 working days) and it has undergone a quality control (2 working days), the expected refund processing times are as follows:
Please note that this policy does not apply to Daraz Global products.
| PAYMENT METHOD | REFUND OPTION | REFUND TIME |
|---|---|---|
All | Refund Voucher | 1-2 working days |
Debit or Credit Card | Debit or Credit Card Payment Reversal | 9-10 working days |
bKash | Bank Deposit / Mobile Payment Reversal | 7 working days |
Cash on Delivery (COD) | Bank Deposit | 4-5 working days |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for the next purchase even if the value of the order is smaller than the voucher value.
Contact Info
- Address: House #20 (6th Floor), Road #3/F, Sector#09, Uttara, Dhaka-1230 And Rabindra Plaza, First Floor, Bellow Islami Bank,Tongi College gate, Tongi, Gazipur
- Phone: +8801740-062600 & +8801897-727799
- Email: tcomarce@gmail.com
